How to Reset the Epson ET-2850 Printer Waste Ink Pad Counter: Fixing “Service Required” or E-11, “The Ink Pad Needs Service”

The ink pad needs service. Contact Epson. E-11
Service required. A printer’s ink pad is at the end of its service life. Please contact Epson Support.

The waste ink pad counter tracks the amount of ink absorbed by the printer’s waste ink pads during maintenance tasks. When the counter reaches a certain limit, it alerts the user to replace or reset the pads to prevent overflow. Here are the steps on how to reset it:

1. Purchase the Online Reset.

2. Contact our technical team for support.

3. Download and run the Online Printer Reset Module.

4. Follow the instructions on how to reset the waste ink pad counter. The RESETTER technician will guide you through the reset process step-by-step.

Purchase the Online Reset!